"Gary and the team are a class act and treated me as if I were a long term customer. "
Hi Vince,
I wanted to pass along to you a story of great service
from some of your guys this weekend.
On Saturday I was driving from Washington DC to my new
home in Vermont. Car fully loaded, including one
unhappy cat. The car in question is a 2011 Outback that I purchased less than a
week ago at a dealership in Virginia.
While the entire trip took place in a pretty annoying
rain, the lowlight was in southern New
Jersey when many of the warning lights came on in the
car. ABS, Brake, Check Engine, Cruise Control among others. I pulled over but
eventually passed it off as a computer problem and kept driving. My
girlfriend-waiting for me at our home in Vermont-was not happy that I was driving with
the potential for real problems.
Being a guy, I brushed it off until I got to
Connecticut-wanted to see if I could get past NYC-and after pulling over and
googling dealerships in Connecticut, I came upon Schaller
Subaru.
I pulled in and told Gary my story. He informed me that the shop
was closed, but would see if one of they guys could take a look. Long story
short, they found the shorted wire, fixed it and I was on my way in about 30
minutes.
My relief was noticeable and was very pleased and
thankful I pulled into SchallerAuto. Gary and the team are a class act and
treated me as if I were a long term customer. I thought you should know and
hope the service team gets a beer for going that extra
step.
Kevin
"I look forward to doing business with Schaller Subaru in the future."
Vince, My wife bought a 2011 Outback
at your dealership today. I wanted to let you know that a key element in not
buying at Mitchell but at Schaller was the treatment we received from David
Pricone. He was informative, sincere and he truly displayed customer focus. He
listened and responded to all our questions in a professional manner. He was not
pushy and came across as being very helpful. He is a real asset to your sales
team. I would recommend him wholeheartedly to any of my friends or family. I
also appreciate the excellent manner in which Lisa Samenfink handled the closing
paperwork. She was extremely organized and explained things to the proper level
of detail. I look forward to doing business with Schaller Subaru in the future.
Peace, Richard
Richard,Wethersfield
".. too often good service goes without a word of appreciation."
Hi,
I
used to live in Hartford
and brought my Subaru to your dealer for service for several years. I've
since moved
to Australia and am having to
deal with a different dealership. I just wanted to take
the opportunity to let you know that the customer experience I had as a
customer of
your service department for the few years I was going there
was great.
Issues I had, even ones
that turned out to
be nothing, were taken seriously by the people in the service
department. The first response
was always that you'd look into it, not that there must be some reason
to avoid
spending time on my car. One particular time I brought my car in for a
service
and
wasn't told the pads needed replacement. Then I damaged the rotors shortly
afterward by not
having had the pads replaced. The service that was afforded me in that
situation
guaranteed that when I return to Connecticut
I will buy my cars from your dealership and that all my friends in Connecticut have
had you recommended.
Having dealt with a well
known Honda
dealership in Avon, and Mazda dealership here in Brisbane, Australia I
now know how
good my
service was at Schaller and I think too often good service goes without a
word of appreciation.
Cheers!
Damian,Brisbane, Australia
"Schaller Subaru has always exceeded my expectations of a dealership ..."
To whom it may concern:
I am writing to express my overall satisfaction and appreciation for
Schaller Subaru's service department, in particular with Joshua Murphy.
I have had a few minor issues with my 2008 Legacy since I purchased it
new in October 2007, however Josh has always been willing to resolve
these issues quickly and to my satisfaction. Josh consistently goes out
of his way to ensure that I am satisfied.
I would be remiss if I did not acknowledge the entire Schaller Subaru
team, who has enhanced my ownership experience. From the first time I
walked in the door, Rose Elias guided me to the perfect car for my
needs, and she made my purchase a pleasant experience. I enjoy talking
with her whenever I bring my Legacy in for service.
Holly Schroeder always greets me with a smile and promptly schedules my
service visits. She also ensures that I have transportation to and from
work. While I do not know their names, the gentlemen who provide that
transportation are always prompt and friendly. Even the gentleman
cleaning the showroom floor made sure my transportation needs were met!
Schaller Subaru has always exceeded my expectations of a dealership,
and thanks to Josh Murphy I do not even consider bringing my Legacy
elsewhere for service. He has ensured that I will remain a loyal
Schaller Subaru customer.
Larry
"Thank you - customer service is something we greatly appreciate! "
After a typical snow storm earlier this month (Feb.), my husband
decided he didn't want his high mileage car anymore - gas was great,
but driving was not safe in this climate. After researching on the
internet, he went to Schaller Subaru and met Rose Elias. Rose was very
knowledge, friendly and helpful. Needless to say, Don bought a 2009
Forester. He came home and started convincing me to also buy a Subaru.
After some consideration, I went to Rose - I received the same service
and bought a 2009 Legacy! We wanted you, as the owner, to be aware of
the type of wonderful service Rose gives and also Chris Carey, Damian
Fournier and Josh Murphy in their positions. Thank you - customer
service is something we greatly appreciate!
Don & Kathy,East Hartford
