"Gary and the team are a class act and treated me as if I were a long term customer."
Hi Vince,
I wanted to pass along to you a story of great service
from some of your guys this weekend.
On Saturday I was driving from Washington DC to my new
home in Vermont. Car fully loaded, including one
unhappy cat. The car in question is a 2011 Outback that I purchased less than a
week ago at a dealership in Virginia.
While the entire trip took place in a pretty annoying
rain, the lowlight was in southern New
Jersey when many of the warning lights came on in the
car. ABS, Brake, Check Engine, Cruise Control among others. I pulled over but
eventually passed it off as a computer problem and kept driving. My
girlfriend-waiting for me at our home in Vermont-was not happy that I was driving with
the potential for real problems.
Being a guy, I brushed it off until I got to
Connecticut-wanted to see if I could get past NYC-and after pulling over and
googling dealerships in Connecticut, I came upon Schaller
Subaru.
I pulled in and told Gary my story. He informed me that the shop
was closed, but would see if one of they guys could take a look. Long story
short, they found the shorted wire, fixed it and I was on my way in about 30
minutes.
My relief was noticeable and was very pleased and
thankful I pulled into SchallerAuto. Gary and the team are a class act and
treated me as if I were a long term customer. I thought you should know and
hope the service team gets a beer for going that extra
step.
Kevin
Kevin
"... served us courteously and professionally. He was knowledgeable of the products"
Dear Customer Service: My wife and I want to
compliment the service we received from Matt Camp at your Subaru dealership
this past weekend. We stopped by to test drive and gather information about the
Tribeca and Outback. Matt served us courteously and professionally. He was knowledgeable
of the products and answered all of our questions clearly. He followed our
visit promptly this Monday with a price quote which is under consideration with
other quotes from other manufacturers.
Mark & Donna ,
"Thank you - customer service is something we greatly appreciate! "
After a typical snow storm earlier this month (Feb.), my husband
decided he didn't want his high mileage car anymore - gas was great,
but driving was not safe in this climate. After researching on the
internet, he went to Schaller Subaru and met Rose Elias. Rose was very
knowledge, friendly and helpful. Needless to say, Don bought a 2009
Forester. He came home and started convincing me to also buy a Subaru.
After some consideration, I went to Rose - I received the same service
and bought a 2009 Legacy! We wanted you, as the owner, to be aware of
the type of wonderful service Rose gives and also Chris Carey, Damian
Fournier and Josh Murphy in their positions. Thank you - customer
service is something we greatly appreciate!
Kathy & Don,E. Hartford
"Schaller Subaru has always exceeded my expectations of a dealership ..."
To whom it may concern:
I am writing to express my overall satisfaction and appreciation for
Schaller Subaru's service department, in particular with Joshua Murphy.
I have had a few minor issues with my 2008 Legacy since I purchased it
new in October 2007, however Josh has always been willing to resolve
these issues quickly and to my satisfaction. Josh consistently goes out
of his way to ensure that I am satisfied.
I would be remiss if I did not acknowledge the entire Schaller Subaru
team, who has enhanced my ownership experience. From the first time I
walked in the door, Rose Elias guided me to the perfect car for my
needs, and she made my purchase a pleasant experience. I enjoy talking
with her whenever I bring my Legacy in for service.
Holly Schroeder always greets me with a smile and promptly schedules my
service visits. She also ensures that I have transportation to and from
work. While I do not know their names, the gentlemen who provide that
transportation are always prompt and friendly. Even the gentleman
cleaning the showroom floor made sure my transportation needs were met!
Schaller Subaru has always exceeded my expectations of a dealership,
and thanks to Josh Murphy I do not even consider bringing my Legacy
elsewhere for service. He has ensured that I will remain a loyal
Schaller Subaru customer.
Larry
".. too often good service goes without a word of appreciation."
Hi,
I
used to live in Hartford
and brought my Subaru to your dealer for service for several years. I've since moved to Australia and am having to
deal with a different dealership. I just wanted to take
the opportunity to let you know that the customer experience I had as a
customer of your service department for the few years I was going there
was great.
Issues I had, even ones that turned out to
be nothing, were taken seriously by the people in the service department. The first response
was always that you'd look into it, not that there must be some reason to avoid
spending time on my car. One particular time I brought my car in for a service
and
wasn't told the pads needed replacement. Then I damaged the rotors shortly afterward by not
having had the pads replaced. The service that was afforded me in that
situation guaranteed that when I return to Connecticut
I will buy my cars from your dealership and that all my friends in Connecticut have had you recommended.
Having dealt with a well known Honda
dealership in Avon, and Mazda dealership here in Brisbane, Australia I now know how good my
service was at Schaller and I think too often good service goes without a word of appreciation.
Cheers!
Damian,Brisbane, Australia
"Congratulations!"
Hi Art -
Your staff continues to amaze me. My boyfriend and I were
shopping at Home Depot on Sunday. I looked up to see a gentleman with a
familiar face walking toward me.
A second or two later, as he was saying "Hello Val,
Gene, how are you?" I realized it was the outstanding salesman who sold me
my Blue Baby (known to you as my Cobalt) I would have thought he was on the
ball if he'd responded to my hello. But to be the one to recognize
us, after so many months and other faces - FANTASTIC. I get a lot of
compliments, comments and stares (envious, I'm sure) in that beautiful car.
Combine that with the outstanding customer service I've received and you'll
understand why I tell all my friends, even those here on the shoreline, that it
is worth the drive to buy their car from Schaller. No matter what they are
looking for, they'll find honesty, respect and true service, so hard to find
these days.
Congratulations!
Val,North Branford
"Thanks to Josh Murphy"
I am writing to express my overall satisfaction and appreciation for Schaller
Subaru’s service department, in particular with Joshua Murphy. I have had a few
minor issues with my 2008 Legacy since I purchased it new in October 2007,
however Josh has always been willing to resolve these issues quickly and to my
satisfaction. Josh consistently goes out of his way to ensure that I am
satisfied. I would be remiss if I did not acknowledge the entire Schaller Subaru
team, who has enhanced my ownership experience. From the first time I walked in
the door, Rose Elias guided me to the perfect car for my needs, and she made my
purchase a pleasant experience. I enjoy talking with her whenever I bring my
Legacy in for service. Holly Schroeder always greets me with a smile and
promptly schedules my service visits. She also ensures that I have
transportation to and from work. While I do not know their names, the gentlemen
who provide that transportation are always prompt and friendly. Even the
gentleman cleaning the showroom floor made sure my transportation needs were
met! Schaller Subaru has always exceeded my expectations of a dealership, and
thanks to Josh Murphy I do not even consider bringing my Legacy elsewhere for
service. He has ensured that I will remain a loyal Schaller Subaru customer.
Larry,Portland
