"Gary and the team are a class act and treated me as if I were a long term customer."
I wanted to pass along to you a story of great service from some of your guys this weekend."
On Saturday I was driving from Washington DC to my new home in Vermont. Car fully loaded, including one unhappy cat. The car in question is a 2011 Outback that I purchased less than a week ago at a dealership in Virginia.
While the entire trip took place in a pretty annoying rain, the lowlight was in southern New Jersey when many of the warning lights came on in the car. ABS, Brake, Check Engine, Cruise Control among others. I pulled over but eventually passed it off as a computer problem and kept driving. My girlfriend-waiting for me at our home in Vermont-was not happy that I was driving with the potential for real problems.
Being a guy, I brushed it off until I got to Connecticut-wanted to see if I could get past NYC-and after pulling over and googling dealerships in Connecticut, I came upon Schaller Subaru.
I pulled in and told Gary my story. He informed me that the shop was closed, but would see if one of they guys could take a look. Long story short, they found the shorted wire, fixed it and I was on my way in about 30 minutes.
My relief was noticeable and was very pleased and thankful I pulled into SchallerAuto. Gary and the team are a class act and treated me as if I were a long term customer. I thought you should know and hope the service team gets a beer for going that extra step.
Thanks guys. Nice work.
"I look forward to doing business with Schaller Subaru in the future."
Vince, My wife bought a 2011 Outback at your dealership today. I wanted to let you know that a key element in not buying at Mitchell but at Schaller was the treatment we received from David Pricone. He was informative, sincere and he truly displayed customer focus. He listened and responded to all our questions in a professional manner. He was not pushy and came across as being very helpful. He is a real asset to your sales team. I would recommend him wholeheartedly to any of my friends or family. I also appreciate the excellent manner in which Lisa Samenfink handled the closing paperwork. She was extremely organized and explained things to the proper level of detail. I look forward to doing business with Schaller Subaru in the future.
".. too often good service goes without a word of appreciation."
I used to live in Hartford and brought my Subaru to your dealer for service for several years. I've since moved to Australia and am having to deal with a different dealership. I just wanted to take the opportunity to let you know that the customer experience I had as a customer of your service department for the few years I was going there was great.
Issues I had, even ones that turned out to be nothing, were taken seriously by the people in the service department. The first response was always that you'd look into it, not that there must be some reason to avoid spending time on my car. One particular time I brought my car in for a service and wasn't told the pads needed replacement. Then I damaged the rotors shortly afterward by not having had the pads replaced. The service that was afforded me in that situation guaranteed that when I return to Connecticut I will buy my cars from your dealership and that all my friends in Connecticut have had you recommended.
Having dealt with a well known Honda dealership in Avon, and Mazda dealership here in Brisbane, Australia I now know how good my service was at Schaller and I think too often good service goes without a word of appreciation.
"Schaller Subaru has always exceeded my expectations of a dealership ..."
To whom it may concern: I am writing to express my overall satisfaction and appreciation for Schaller Subaru's service department, in particular with Joshua Murphy. I have had a few minor issues with my 2008 Legacy since I purchased it new in October 2007, however Josh has always been willing to resolve these issues quickly and to my satisfaction. Josh consistently goes out of his way to ensure that I am satisfied. I would be remiss if I did not acknowledge the entire Schaller Subaru team, who has enhanced my ownership experience. From the first time I walked in the door, Rose Elias guided me to the perfect car for my needs, and she made my purchase a pleasant experience. I enjoy talking with her whenever I bring my Legacy in for service. Holly Schroeder always greets me with a smile and promptly schedules my service visits. She also ensures that I have transportation to and from work. While I do not know their names, the gentlemen who provide that transportation are always prompt and friendly. Even the gentleman cleaning the showroom floor made sure my transportation needs were met! Schaller Subaru has always exceeded my expectations of a dealership, and thanks to Josh Murphy I do not even consider bringing my Legacy elsewhere for service. He has ensured that I will remain a loyal Schaller Subaru customer.
"Thank you - customer service is something we greatly appreciate! "
After a typical snow storm earlier this month (Feb.), my husband decided he didn't want his high mileage car anymore - gas was great, but driving was not safe in this climate. After researching on the internet, he went to Schaller Subaru and met Rose Elias. Rose was very knowledge, friendly and helpful. Needless to say, Don bought a 2009 Forester. He came home and started convincing me to also buy a Subaru. After some consideration, I went to Rose - I received the same service and bought a 2009 Legacy! We wanted you, as the owner, to be aware of the type of wonderful service Rose gives and also Chris Carey, Damian Fournier and Josh Murphy in their positions. Thank you - customer service is something we greatly appreciate!
Don & Kathy,
"... served us courteously and professionally. He was knowledgeable of the products"
Dear Customer Service: My wife and I want to compliment the service we received from Matt Camp at your Subaru dealership this past weekend. We stopped by to test drive and gather information about the Tribeca and Outback. Matt served us courteously and professionally. He was knowledgeable of the products and answered all of our questions clearly. He followed our visit promptly this Monday with a price quote which is under consideration with other quotes from other manufacturers.
Mark & Donna