".. too often good service goes without a word of appreciation."

Hi,

I used to live in Hartford and brought my Subaru to your dealer for service for several years. I've since moved to Australia and am having to deal with a different dealership.  I just wanted to take the opportunity to let you know that the customer experience I had as a customer of your service department for the few years I was going there was great.

Issues I had, even ones that turned out to be nothing, were taken seriously by the people in the service department. The first response was always that you'd look into it, not that there must be some reason to avoid spending time on my car. One particular time I brought my car in for a service and wasn't told the pads needed replacement. Then I damaged the rotors shortly afterward by not having had the pads replaced. The service that was afforded me in that situation guaranteed that when I return to Connecticut I will buy my cars from your dealership and that all my friends in Connecticut have had you recommended.

Having dealt with a well known Honda dealership in Avon, and Mazda dealership here in Brisbane, Australia I now know how good my service was at Schaller and I think too often good service goes without a word of appreciation.

Cheers!

Damian,Brisbane, Australia

"Congratulations!"

Hi Art -

Your staff continues to amaze me. My boyfriend and I were shopping at Home Depot on Sunday. I looked up to see a gentleman with a familiar face walking toward me.

A second or two later, as he was saying "Hello Val, Gene, how are you?" I realized it was the outstanding salesman who sold me my Blue Baby (known to you as my Cobalt) I would have thought he was on the ball if he'd responded to my hello. But to be the one to recognize us, after so many months and other faces - FANTASTIC. I get a lot of compliments, comments and stares (envious, I'm sure) in that beautiful car. Combine that with the outstanding customer service I've received and you'll understand why I tell all my friends, even those here on the shoreline, that it is worth the drive to buy their car from Schaller. No matter what they are looking for, they'll find honesty, respect and true service, so hard to find these days.

Congratulations!

Val,North Branford